Pickup points
Before visiting, check the address, opening hours and services available at the selected pickup point.
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Find the right place to hand over your parcel
Choose a convenient Express One location or parcel locker according to the service selected for your shipment.
Choose a convenient location
Parcel lockers
A parcel locker offers flexible handover or collection when the selected service and parcel dimensions allow it.
Before you go
Bring a correctly prepared and labelled parcel together with all information required for handover.
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Find the nearest Express One location
Use the location finder to check the location type and available information before your visit.
Need help choosing?
If you are unsure whether a location is suitable for your shipment, contact Express One support before visiting. Have the parcel dimensions and selected service ready.
Send a parcel
Frequently asked questions
Delivery, pickup and parcel handling information.
How do I prepare a parcel for shipping?
Use sturdy packaging of an appropriate size, protect the contents from moving, and seal the parcel securely. The address label must be clearly visible on a flat surface.
Which items are not allowed in a parcel?
Dangerous substances, weapons, explosives, illegal goods, and other prohibited items may not be sent. Check the current transport terms before handing over your parcel.
Where can I drop off my parcel?
You can drop off your parcel at an available pickup location or hand it to a courier, depending on the shipping service you selected.
When are parcels delivered?
Delivery generally takes place on working days between 8:00 and 16:00. Timing depends on the courier route and cannot be guaranteed in advance.
What should I check before visiting a pickup location?
Check the shipment status, location address, opening hours, collection deadline and instructions.
