Receive a parcel

Help for parcel recipients

Find clear next steps for tracking, delivery changes, pickup and common recipient questions.

How can we help?

Choose the topic closest to your situation.

Have the shipment number ready and review the latest delivery notification.

Review options for changing the delivery time, address or pickup location.

Follow the code, location and collection deadline in your notification.

For damage, missing contents or another issue, keep the packaging and contact support.

Have the shipment number, recipient name, delivery address and a short description of the issue ready. This helps the team check your case faster.

Send us a message and select the relevant request category.

Receive a parcel

Shipment status, delivery updates and tracking help.

How can I track my parcel?

Enter the shipment number supplied by the sender in Track & Trace. You will see the current status and the latest available delivery update.

What information should I prepare when asking for delivery help?

Have the shipment number, recipient name, delivery address and latest notification ready.